Oluwatobi
Kola-Sodipo
CX Transformation Leader | Consultant | Trainer
Transforming customer experience across Africa
through strategy, service design, and impactful
training.
WHO IS Oluwatobi?
I believe that experiences shape everything, the choices we make, the brands we trust, and even the lives we lead.
I'm a CX Academy-certified Customer Experience Professional, with a Master's degree in International Hospitality and Tourism Management from Bournemouth University, UK. I have worked with global names like Barclays Bank UK, AFC Bournemouth, and Vitality Stadium. But my deepest impact has come from helping African brands make sense of CX, turning complex ideas into real growth.
Over the years, I've partnered with organisations like Credit Direct, Access Bank, Palton Morgan, Del Borough to build CX strategies, train teams, and map customer journeys that lead to loyalty. I am also the Nigerian partner for Sandsiv, a global Voice of Customer platform that helps businesses listen better and act smarter.
Today, whether I'm in a boardroom, training room, or online session, my goal is the same:
To help you create experiences that feel good, work well, and make people come back not only because they have to but because they want to.
SERVICES OFFERED
CX Training & Workshops
Your team is your frontline. I offer tailored training sessions and workshops that equip staff with the mindset, tools, and communication skills to deliver exceptional service every time. From frontline etiquette to advanced CX thinking, I turn training into transformation.
Empower your team to deliver 5-star service.
CX Training & Workshops
Your team is your frontline. I offer tailored training sessions and workshops that equip staff with the mindset, tools, and communication skills to deliver exceptional service every time. From frontline etiquette to advanced CX thinking, I turn training into transformation.
Empower your team to deliver 5-star service.
Customer Experience Strategy
I help your businesses design and implement CX strategies that align with their goals, customer needs, and market realities. This includes building loyalty and retention frameworks that turn everyday customers into brand advocates. Through data, insight, and intentional planning, I create strategies that deliver value—both emotionally and commercially.
Let's build a CX strategy that keeps your customers coming back.
Customer Experience Strategy
I help your businesses design and implement CX strategies that align with their goals, customer needs, and market realities. This includes building loyalty and retention frameworks that turn everyday customers into brand advocates. Through data, insight, and intentional planning, I create strategies that deliver value—both emotionally and commercially.
Let's build a CX strategy that keeps your customers coming back.
Customer Journey Mapping & Service Touchpoint Design
I map out the full customer journey before, during, and after the purchase with your team, highlighting every key touchpoint and how it shapes perception. Coupled with CX audits and service design, I identify gaps, eliminate friction, and enhance interactions to create seamless, consistent, and memorable experiences.
See your business through your customer's eyes.
Customer Journey Mapping &
Service Touchpoint Design
I map out the full customer journey before, during, and after the purchase with your team, highlighting every key touchpoint and how it shapes perception. Coupled with CX audits and service design, I identify gaps, eliminate friction, and enhance interactions to create seamless, consistent, and memorable experiences.
See your business through your customer's eyes.
Culture Transformation
A strong customer experience starts from within. I work with leadership and staff to reshape company culture around service excellence. From values alignment to everyday behaviors, I help build internal systems that support and sustain great CX outcomes.
Let's shape a culture your customers and team will love.
Culture Transformation
A strong customer experience starts from within. I work with leadership and staff to reshape company culture around service excellence. From values alignment to everyday behaviors, I help build internal systems that support and sustain great CX outcomes.
Let's shape a culture your customers and team will love.
Voice of the Customer (VoC)
Programs
Official Partner
REVIEWS FROM CLIENTS
"Our main challenge was staff morale and process clarity. Tobi provided team training that led to smoother operations, happier staff, and better motivation, people became more includable. What stood out most was how she taught us that the way we view ourselves from within shapes how we interact with others. I especially appreciated the lessons on personality categories, and how understanding them helps in managing teams to achieve optimal results. Yes, I'd absolutely recommend her. Every team needs to hear the things she taught us.''
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